OntarioLearn Help Desk
Our help desk support team is available 24 hours a day, 7 days a week, 365 days a year to assist you with any technical issues you may be experiencing.
Browse the Frequently Asked Questions (FAQ's) below to see if there is a quick answer to your concern OR contact a technical expert directly on the telephone, submit a ticket describing your problem or click the CHAT NOW! icon to chat online with someone who can help you right away.
Click here to view computer and technical requirements to successfully take a course through OntarioLearn.
Notice regarding Final Grades
The Help Desk cannot assist you with obtaining your final grade.
Notification of your final grade will be provided to you by the college / institution at which you registered. Please allow a couple of weeks for final exams/assessments to be marked and final grades to be processed at your registering institution.
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FAQ's
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- I am unable to login to my OntarioLearn Portal account. What should I do?
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- I do not know my username. What should I do?
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- I do not know my password. What should I do?
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- I have forgotten my password. What should I do?
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- How do I access my courses, once I log into my Ontariolearn portal account?
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- When I log in to the OntarioLearn Portal I do not see all of my courses listed in the "My Courses" area. What should I do?
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- I want to learn more about available Mobile Apps for my learning management system. What should I do?
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- I am receiving a pop-up blocker message when trying to connect to my course. How do I turn off the pop-up blocker or allow pop ups from the platform site?
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- How do I change my OntarioLearn Portal account password?
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- I am registered in multiple courses. Am I required to login to each course separately?