OntarioLearn Help Desk
Our help desk support team is available 24 hours a day, 7 days a week, 365 days a year to assist you with any technical issues you may be experiencing.
Browse the Frequently Asked Questions (FAQ's) below to see if there is a quick answer to your concern OR contact a technical expert directly on the telephone, submit a ticket describing your problem or click the CHAT NOW! icon to chat online with someone who can help you right away.
Click here to view computer and technical requirements to successfully take a course through OntarioLearn.
Notice regarding Final Grades
The Help Desk cannot assist you with obtaining your final grade.
Notification of your final grade will be provided to you by the college / institution at which you registered. Please allow a couple of weeks for final exams/assessments to be marked and final grades to be processed at your registering institution.
-
-
FAQ's
-
-
- I took a course last semester and my username and password is not working. What should I do?
-
- Whom do I contact if I have questions about my course?
-
- The course title in the "My Courses" area is not exactly the same title used at my Registering Institution. How can I be sure I am in the correct course?
-
- After I have established my connection to my course platform, do I need to keep my Portal window open?
-
- How do I make arrangements to write my final exam?
-
- Do I need to purchase any textbooks for my course?