Our help desk support team is available 24 hours a day, 7 days a week, 365 days a year (Monday to Friday, 8:00 a.m. to 8:00 pm in French). Contact a technical expert directly on the telephone, submit a ticket describing your problem or chat online with someone who can help you right away.
Please ensure you have a personal computer (PC) or Macintosh (Mac) computer available for your courses with OntarioLearn. While mobile devices may allow some participation in the course, they are not guaranteed to meet all your coursework needs.
A browser that supports graphics—one that uses software to display and interact with various images on a web page, such as Safari, Firefox, Internet Explorer, Google Chrome—is required. Note, it may be necessary to upgrade your web browser.
If you have a personal computer (PC):
- Windows XP, Vista, 7, 8, 8.1, 10 are compatible operating systems
- Web browsers supported include Firefox, Chrome, Internet Explorer 10 or higher
If you have a Macintosh computer (Mac):
- Compatible operating systems include OS X
- Web browsers supported include Firefox, Chrome or Safari
You will need regular access to a computer with an internet connection. High speed broadband access (LAN, Cable or DSL) is highly recommended. Some courses have more advanced system requirements.
Most courses require word-processing software. Individual courses may have additional software requirements such as programs for playing audio or video, or a specific software application. In some instances, it may be necessary to upgrade your version of Flash or Java to meet course requirements.
Depending on the Learning Management System used for your course, you may have access to some of the course elements though tablets and smartphones. We recommend students do not attempt quizzes when using a mobile device, such as a smartphone or tablet, due to compatibility issues.
- I am unable to login to the OntarioLearn Portal. What should I do?
- I have forgotten my password. What should I do?
- When I log in to the OntarioLearn Portal I do not see all of my courses listed in the "My Courses" area. What should I do?
- I have logged into my Portal account but I get a second login screen when trying to connect to my course. What should I do?
- I am receiving a pop-up blocker message when trying to connect to my course. How do I turn off the pop-up blocker or allow pop ups from the platform site?
- How do I change my OntarioLearn Portal account password?
- I am registered in multiple courses. Am I required to login to each course separately?
- I took a course last semester and my username and password is not working. What should I do?
- What is the OntarioLearn Portal?
- Whom do I contact if I have questions about my course?