FAQ-Login

What is OntarioLearn.com?

OntarioLearn.com is a consortium of 22 Ontario Community Colleges dedicated to developing and delivering online courses. Today, OntarioLearn.com offers more than 850 courses to thousands of online students each semester. For a list of partner colleges click here.

Whom do I contact if I have any technical problems?

Embanet Corporation is the Technical Service Provider for OntarioLearn.com. The Embanet Technical Support Team is available 24 hours a day, 7 days a week to help you with any technical problems.

Tel#: 416-494-6622 ext.1
Toll Free: 1-800-695-5008
Web Form/Online Information: http://www.ontariolearn.com/help/

Whom do I contact if I have questions about my course?

Any inquiries regarding how to proceed with your course should be directed to your instructor. Once you have accessed your course on FirstClass, WebCT or Blackboard, you should see a "Welcome message or Announcement" as well as other relevant "start-up" information from your instructor. Review this information. If you have any questions, send a message to the Discussion/Communication area of your course. Here, your instructor and fellow classmates can respond to you.

Where is my course?

To find your course, login to the OntarioLearn ePortal. In the "My Courses" section you will see a list of course(s) that you are registered in. OntarioLearn courses are delivered on 6 different platforms (ANGEL, Blackboard, BlackboardCE6, FirstClass, Moodle or WebCT). Your initial login information is the same for your course platforms.

If your course is delivered on the FirstClass system you are required to download and install the FirstClass Client software before attempting your initial login. After the FirstClass Client software is installed on your computer, you can simply click on your course title for all subsequent login attempts. Remember... the Embanet Technical Support team is available 24 hours a day, 7 days a week to assist you with any technical problems.

If your course is delivered on the ANGEL, Blackboard, Blackboard CE6, Moodle or WebCT system, you can click on the course title and login to the course platform.

What is the OntarioLearn ePortal?

The OntarioLearn ePortal is the "doorway" for your online learning journey. It serves 3 very important purposes:

	1)	To link you to the course platform that your course will be delivered through.
	2)	To provide an avenue to communicate with our students regardless of the course platform that the courses are delivered through.
	3)	To access important information regarding services and resources that you may need throughout the semester.

Students can login to the ePortal and immediately link to their registered courses. They no longer need to figure out the host college course information and scroll through a list of hundreds of courses to find their course. Students will receive regular announcements from their registering college. Reminders about final exam schedules, obtaining their final marks as well as other special events will be posted regularly throughout the semester. The ePortal also links students to important information that they may need to refer to throughout the term. Everything is now in one place.

back to the top

I am unable to login to the OntarioLearn ePortal. What should I do?

Access is not granted until your course start date. Please verify the course start date information that was provided by your Registering College. The Spring 2008 semester courses start on Friday May 9, 2008. Monthly-intake courses start on the first business day of each month. Please attempt your login then.

Accounts are activated daily throughout the registration period. If your course has already started and if you registered very recently, your account activation may not yet have been processed. Please allow at least 1 to 2 days for your registration to be processed and your account to be activated. If after a few days you are still unable to login please contact Embanet Technical Support and we will investigate.

Please verify that you are entering your username and password correctly. Please review the Username and Password areas for additional information. If you are unsure about your username configuration please contact Embanet Technical Support for assistance.

What is the difference between my ePortal login and platform login?

All students who have registered for an OntarioLearn course will have an OntarioLearn ePortal account. Your "ePortal" login is your primary login. OntarioLearn courses are delivered on 6 different platforms (ANGEL, Blackboard, BlackboardCE6, FirstClass, Moodle or WebCT). Your course platform will be indicated in the "My Courses" area within the OntarioLearn ePortal. To access your course you will be required to login to the platform. The platform login is your secondary login. If you are registered for multiple courses on different platforms, you will have multiple secondary logins (one for each platform).

Your Username will always be the same for your ePortal login and platform login(s).

Your initial Password will be the same for your ePortal login and platform login(s).

CAUTION: All users should change their ePortal password and platform password(s) once they establish their initial connection. See details about changing passwords.

back to the top

The course title in the "My Courses" area is not exactly the same title used at my Registering College. How can I be sure I am in the correct course?

There are situations in which courses delivered through OntarioLearn.com have been granted equivalency status with an existing course at a Registering College. When this happens, it is possible that the course title used by your Registering College may be different from the course title assigned by the OntarioLearn.com Host College. Be sure to review your confirmation letter/information from your Registering College and look for any reference to the Host College course code. Your Registering College course code and the Host College course codes are listed within the "My Courses" area on your ePortal desktop.

In the event you have been added to the wrong course, please contact the Embanet Technical Support Team for assistance or the OntarioLearn Coordinator at your college.

I have registered for multiple online courses. When I log in to the OntarioLearn ePortal I do not see all of my courses listed in the "My Courses" area. What should I do?

If you registered very recently for your additional course, your registration may not yet have been processed. Please allow 1 to 2 days for your registration to be processed and your additional course to be added to your ePortal account. If after a few days you are still unable to login please contact Embanet Technical Support and we will investigate.

Please verify the course start date information that was provided by your Registering College. Access is not granted until your course start date.

Please review the access information provided to you by your Registering College. Many colleges have online courses that are not run through OntarioLearn. In these cases, you would have been given different access information.

I took a course last semester and my UserID and password is not working. What should I do?

New accounts are generated each semester. If you have taken courses through OntarioLearn.com in previous semesters please review the UserID and Password information. Your UserID will be the same configuration but your password has been reset.

back to the top

I am registered in multiple courses. Am I required to login to each course separately?

If all of your courses are delivered from the same platform, you only need to login to the platform once to access your courses. If your courses are delivered on different platforms, you will need to login to each platform to access your courses.

I changed my ePortal password and I am no longer able to log in to the OntarioLearn ePortal. What should I do?

Try the initial password "newone" again. It may be the case that you changed your platform account password and not your ePortal password. Changing one account password does NOT automatically change all passwords.

If you have forgotten your "new" password, please contact the Embanet Technical Support team for assistance. Please be sure to indicate if it is your ePortal password that needs to be reset.

I changed my platform password and I am no longer able to log in to the platform to access my course. What should I do?

Try the initial password "newone" again. It may be the case that you changed your ePortal account password and not your platform password. Changing one account password does NOT automatically change all passwords.

If you have forgotten your "new" password, please contact the Embanet Technical Support team for assistance. Please be sure to indicate which platform password (ANGEL, Blackboard, BlackboardCE6, FirstClass, Moodle or WebCT) needs to be reset.

After I have established my connection to my course platform, do I need to keep my ePortal window open?

No - the ePortal is an access route to your courses. You may close your ePortal page after you have established your connection to your course platform. You may return to your ePortal page at anytime to access other resources, read announcements or connect to other courses you may be registered in.

back to the top

How do I change my OntarioLearn ePortal password and Platform password(s)?

The initial password for your ePortal account and platform accounts is the word "newone". For security purposes, all users should change their passwords as soon as they make their initial connections. Below are step-by-step instructions to change your ePortal account and platform account passwords.

Consider the following tips when changing passwords:

Choose a new password you can easily remember.
Write down your new password and use your new password for all subsequent login attempts.
Although not mandatory, you may find it easier to choose the same new password for your ePortal and platform logins.

*Changing your OntarioLearn ePortal password:*
	1)	Login to the OntarioLearn ePortal and click on "Update Profile" at the top of the screen.
	2)	Enter your new password and re-enter it in the "verify password" area. Click "Update User Information" to save the change.

CAUTION: You must use your NEW password for all subsequent ePortal login attempts.

Changing your Platform password: (you must be registered in a course on one of the platforms):

ANGEL

Login to the OntarioLearn Angel system and click on "Preferences icon" (wrench image) on the left side of the screen + "Change Password".

Enter your old password, new password and confirm the new password. Click "OK" to save the change.

Blackboard

Login to the Blackboard system and click on "Personal Information" on the left side of the screen + "Change Password".

Enter your new password and verify the password and click "Submit" to save the change.

Blackboard CE6

Enter your new password and verify the password and click "SAVE".

Enter your old password, new password and re-type password and click OK to save the change.

Moodle

Enter your new password and verify the password and click "Save Changes".

Enter your old password, new password and confirm the new password. Click "Update Password" .

CAUTION: You must use your NEW password for all subsequent login attempts.

back to the top

I changed my password and now I am unable to login. What should I do?

Try the initial password "newone" again. It may be a case that you have only changed one account (ePortal and/or platform). Changing your ePortal account password does NOT automatically change your platform password. To change the password for your platform account see the steps detailed above for each system.

I have forgotten my new password. What should I do?

Contact the Embanet Technical Support team for assistance. The Embanet Technical Support team is available 24 hours per day, 7 days a week to assist you. They will confirm your registration information and can reset your password.

How do I know if my course is delivered on the FirstClass system?

When you login to the OntarioLearn ePortal, you will see all of your course(s) listed in the "My Courses" area. Beside each course title, you will see the platform information for that course. If the course is delivered on FirstClass you will be required to download and install the FirstClass Client software before attempting your initial login. Click on the "FirstClass Download" link that is located on your ePortal desktop for additional instructions.

If your course is delivered on other platforms, the FirstClass Setup Questions are not relevant to you.

I am taking two courses this semester and both courses are delivered in FirstClass. Will I have to download and install the FirstClass software more than once?

No. If you have registered for more than one course and all of your courses are to be delivered through the Embanet FirstClass system, it is not necessary to repeat the download and install process. You should see an icon for each course on your FirstClass desktop as soon as you login to FirstClass.

back to the top

How can I setup the FirstClass auto login so that I do not need to enter my userid and password?

To enable the FirstClass Auto Login

	1)	Login to the OntarioLearn ePortal and click on your FirstClass “course title” located in the “My Courses” area on the ePortal desktop.
	2)	Click on the “setup” button that appears on the FirstClass login screen. Enter your "FirstClass" userID and password.
	3)	Place a checkmark to enable the "Log in automatically" feature and select Save.
You can disable the Auto log in feature at any time by going back to the Setup area on the FirstClass login screen.

PLEASE NOTE: Please be aware that the Auto Login will also apply to any FirstClass Embanet shortcut icons that appear on your computer desktop or menu. If you are sharing a computer or are concerned about others accessing your FirstClass account, then you may want to re-consider using the Auto Login feature.

Am I required to download and install the Embanet FirstClass system if I have taken a course on FirstClass in previous semesters?

If you have FirstClass version 8.3 installed in your computer, you are not required to download and install the software again. Simply "login" to your course using your userID and initial password. If you have a previous version of FirstClass installed on your computer please re-download and install the software to be able to take advantage of the many enhancements.

To verify which version of FirstClass you have installed on you computer, choose Help + About FirstClass Client when you are logged into FirstClass.

What is the FirstClass Web login?

A link to the FirstClass web login will appear on your ePortal desktop if your course is delivered on the FirstClass system. Although the navigation and look is very different than the FirstClass Client version, you are still able to access your course material, check your mail, and download files.

The FirstClass Web Login will be of use to students who want to access their FirstClass account from another computer that does not have the FirstClass Client software installed. A great feature for anyone who travels regularly or wants to check-in to their FirstClass account while at work. Users who encounter problems downloading the Embanet FirstClass software can also use the FirstClass web login to temporarily access their course while they get assistance from Embanet Technical Support to resolve the download problem.

CAUTION: Please download and install the "FirstClass Client software" when possible. The Chat feature is not always available to users through the FirstClass Web Login. Please advise your instructor if you are affected by this limitation.

My computer operating systems is Windows ME. It is not listed as one of the FirstClass downloads. What should I do?

Windows ME is not compatible with the FirstClass Client software. Windows ME users should use the FirstClass WEB login to access their FirstClass courses. The navigation and look is very different through the FirstClass Web Login. A link to the FirstClass Web Login appears on the ePortal desktop.

back to the top

close window

Getting Started Questions	Login Questions	Changing Password Questions	FirstClass Setup Questions
Find out where you can get assistance if needed.	To troubleshoot any login problems, review the Login Questions.	Learn how to change your ePortal & platform passwords.	Courses that are delivered on the FirstClass System have some unique setup requirements.