Troubleshooting Tips
IMPORTANT REMINDER TO ALL STUDENTS:   Please update the "Personal Information" section on Blackboard to include your email address.  Your instructor and classmates cannot reply to your email inquires until this important information is provided. Review the "Troubleshooting Tips" for instructions.
Technical Assistance

 

Please report any Blackboard access problems to the Embanet Technical Support Team.   

Online Email Web Form:  http://www.ontariolearn.com/help/

Telephone: 416-494-5954 (Toll Free: 1-800-695-5008)   


Troubleshooting Tips:

 

Entering Your Email Address:

Once you have established the initial connection to your course on the Blackboard system, you MUST enter your personal email address in the "Personal Information Section". Your instructor and classmates cannot communicate directly with you until this important information is updated.  If you do not include your email address, your instructor will be unable to reply to any email inquiries that you may send.

To update the Blackboard system with your personal email address:

1)  Login to the Blackboard system.

2)  Click on "Personal Information" + "Edit Personal Information"

3)  In the "email" field delete "ontario_learn@embanet.com" and enter YOUR personal email address.

4)  Check to make sure that the information you have entered is correct.

5)  At the bottom of the screen click "Submit"

 

All students must have a personal email address.  
If you do not have an email address you can register for a free email address at the following sites. 

    Hotmail

    Yahoo

 

Need Technical Assistance?

Contact Embanet Technical Support if you encounter any difficulties adding your email address to the Blackboard system.